Terms & Conditions

Welcome to RAAZ. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. General

These Terms & Conditions govern your use of our website and the purchase of products from our store. By using this website, you confirm that you accept these terms and agree to comply with them.

2. Products

We strive to display our products as accurately as possible. However, slight variations in color, finish, or appearance may occur due to screen settings, lighting, or photography.

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

3. Pricing & Payments

All prices are listed in Pakistani Rupees (PKR).

We reserve the right to update prices, promotions, or product information at any time without prior notice. Payment must be completed or confirmed before an order is processed.

4. Order Confirmation

After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not guarantee acceptance.

We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.

5. Shipping

Orders are processed within our stated processing time and delivered through trusted courier partners across Pakistan.

Estimated delivery times are provided for reference only and may vary due to courier delays, weather conditions, or public holidays.

For complete shipping information, please refer to our Shipping Policy.

6. Returns & Exchanges

Returns and exchanges are accepted in accordance with our Returns & Exchanges Policy.

Products must be unused, unworn, and returned in their original packaging within the specified return period.

7. Intellectual Property

All content on this website, including logos, product images, graphics, text, and designs, is the property of RAAZ and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

We are not responsible for delays or losses caused by courier services, natural events, technical issues, or circumstances beyond our reasonable control.

Our liability is limited to the value of the product purchased.

9. Privacy

Your personal information is collected and used only to process orders, provide customer support, and improve your shopping experience.

For more information, please review our Privacy Policy.

10. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team. We'll be happy to assist you.